This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

FAQs

HOW DO I WASH MY PRODUCTS?

We recommend that you wash our products before you use them.  You can machine wash and tumble dry them and in terms of temperature, we recommend that you don't exceed 90 degrees.  And for home appliances, you shouldn't exceed those temps.

RETURN POLICY

Our products are covered under the Australian Consumer Law.  We do not provide refunds or exchanges should you change your mind after ordering or receipt of the goods.

If the goods are faulty please contact us at admin@crystalhc.com.au and you can choose either a refund or exchange.

Refund or exchange will occur within 14 days from the date of purchase. Please note that return shipping fees are the customer’s responsibility.

Please inform us before returning any products to us.

IS MY PACKAGE INSURED OR TRACKED?

Insurance or tracking is not included with standard shipping but can be arranged with a registered post option for an additional cost of $5. Please email us at admin@crystalhc.com.au to advise us that you wish to use registered post.

WHERE IS MY ORDER?

Once your order has been shipped, you will receive email confirmation with your shipping details. Please refer to shipping information for approximate delivery times.

WHAT CURRENCY DOES STAY DRY PRODUCTS ACCEPT?

All prices are in Australian dollars (AUD) and all payments must be made in AUD. When making payment using PayPal, please make sure you select AUD over your local currency.

I’VE FORGOTTEN MY PASSWORD

If you have forgotten your password, follow the 'Forgotten Password' instructions on the 'Register / Login' page. An email will be sent to your registered account.

MORE QUESTIONS?

If your question has not been answered above, please e-mail us at admin@crystalhc.com.au and we will get back to you within 48 hours.

Use coupon code GET10 for 10% off your first order.

Cart

No more products available for purchase

Your Cart is Empty